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ETIQUETTE TRAINING
ETIQUETTE TRAINING CHILDREN TEENS ADULTS 30 DAY HIGH PERFORMANCE PROGRAM PROFESSIONAL PRESENCE ONLINE THE MODERN PROFESSIONAL (IN-PERSON)
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Accelerated Impact

Do you want to become more confident & have greater impact?

Our 30 day programme is an intensive, collaborative and communal process guiding you to dig deep and step outside your comfort zone on a daily basis.Β 

View Upcoming Workshops
 
  • Format Online
  • Duration 30 Days
  • Investment $297
The Outcome

You stop being read as less capable than you are.

Most people are more capable than they appear in the moment that matters. The work is strong, the qualifications are there, and yet something in how they land does not match. This program closes that gap.

You work through presence, voice, and first impressions in your own time, using the same material we deliver to executives and client facing teams inside major organisations.

  • Make confident, credible first impressions that leave a lasting impact
  • Introduce yourself with polish and professionalism, and build rapport with ease
  • Master non-verbal communication, including posture, gestures, and facial expressions
  • Communicate clearly and confidently in meetings, networking, and everyday conversations
  • Speak with authority and authenticity, both in person and online
  • Apply modern business etiquette across professional interactions and digital platforms
  • Strengthen your personal brand to enhance presence and build leadership credibility

Who is it for?

Professionals who have outgrown their own presence and have not yet caught up to it. Equally useful before a promotion, a career change, or a role that suddenly involves being seen.

 

  1. Day 1

    Welcome

    Join a community of people looking to become better versions of themselves, as we prepare you for a thirty day journey to greater impact.

    Day 1, Welcome

  2. Day 3  Β·  Module 1, Self awareness

    Psychology of better behaviour

    Explore how thoughts, emotions, and environment influence actions and habits. Understanding that interaction is what makes lasting change possible, whether that is healthier routines, better productivity, or breaking a pattern that is not serving you.

    Day 3, Psychology of better behaviour

  3. Day 5  Β·  Module 1, Self awareness

    Reframing the mindset for success

    Shift from limiting beliefs and negative patterns to an empowered, growth oriented way of thinking. Seeing challenges as opportunities, and building resilience, clarity, and purpose.

    Day 5, Reframing the mindset for success

  4. Day 7  Β·  Module 1, Self awareness

    Taming the inner critic

    Your inner critic points out flaws, magnifies mistakes, and casts doubt on your worth. It can be a misguided attempt to protect you from failure, but left unchecked it erodes confidence and limits what you attempt.

    Day 7, Taming the inner critic

  5. Day 9  Β·  Module 2, Being seen

    Lasting first impressions

    First impressions matter because of their speed and their staying power. People form an opinion of you in seconds, often before you have said a word.

    Day 9, Lasting first impressions

  6. Day 11  Β·  Module 2, Being seen

    Confident introductions

    An introduction sets the tone for everything that follows. Done well, it establishes credibility, trust, and engagement from the first moment.

    Day 11, Confident introductions

  7. Day 13  Β·  Module 2, Being seen

    Non-verbal communication

    Make your body language more deliberate, and align your physical presence with your message and your intention.

    Day 13, Non-verbal communication

  8. Day 15  Β·  Module 3, Improving relationships

    The science of genuine connection

    Connection is fundamental to wellbeing. People with deeper connections show lower anxiety, better immune function, and longer life expectancy. It is not about frequency, but about quality: feeling seen, heard, and valued.

    Day 15, The science of genuine connection

  9. Day 17  Β·  Module 3, Improving relationships

    Building rapport

    Rapport is not simply being friendly. It is real connection built through presence, empathy, and mutual understanding, and a genuine interest in the other person. The more you practise it, the more natural it becomes.

    Day 17, Building rapport

  10. Day 19  Β·  Module 3, Improving relationships

    The power of active listening

    Listening is not hearing. It is being fully present with what someone is communicating, verbally and otherwise, without your own internal dialogue getting in the way. It builds trust and removes misunderstanding.

    Day 19, The power of active listening

  11. Day 21  Β·  Module 4, Personal presence and power

    Vocal success: the essential elements of speaking

    A large share of the impact you make comes from the sound of your voice. Your voice is not only what you say, it is how you say it. This is where that gets deliberate.

    Day 21, Vocal success

  12. Day 25  Β·  Module 4, Personal presence and power

    How to network

    Smart networking unlocks opportunity, insight, influence, and support. Done well, it changes what is available to you.

    Day 25, How to network

  13. Day 27  Β·  Module 5, Boosting EQ

    You as an authentic leader

    Emotional intelligence means recognising, understanding, and managing your own emotions while practising empathy for others. Mindfulness sharpens your awareness of your own responses, so you can pause before you react.

    Day 27, You as an authentic leader

  14. Day 29  Β·  Module 5, Boosting EQ

    Assertive response tools

    Express your thoughts, needs, and boundaries clearly and respectfully, without being passive or aggressive. Techniques like "I" statements and the broken record response let you hold a position and reduce conflict at the same time.

    Day 29, Assertive response tools

Trusted by teams at

  • Clayton Utz
  • KPMG
  • Westfield Matildas
  • ARIA Property Group
  • YPO
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  • Otto
  • Rydges
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Sydney, Melbourne, Brisbane, Gold Coast  Β·  Delivered Internationally

What our clients have said

Zarife has been partnering with our teams for over 10 years, coaching us on how to present with confidence, connect authentically, and deliver exceptional service.

Her workshops and coaching programs are consistently engaging, hands-on, and full of practical insights. The skills our team has gained are not just memorable. They are used every single day.

Aria Property Group 10 year client

Astris PME has had the pleasure of working with Zarife Hardy and the Australian School of Etiquette on numerous occasions, primarily through Zarife's delivery of the Professional Presence workshop to our teams. The impact of this program has been exceptional, equipping our people with the confidence, professionalism, and interpersonal skills needed to make a positive impression in every interaction, whether with clients, business partners, or colleagues.

Zarife has a remarkable ability to connect with her audience, combining wisdom, humour, and practical insights in a way that is both engaging and memorable. I have attended several of her workshops and, despite being familiar with the core concepts, I always come away with new perspectives and valuable takeaways.

What sets Zarife apart is her genuine passion for helping people develop their professional presence in an authentic and approachable way. Her workshops leave a lasting impression and provide practical skills that our team can immediately apply in their everyday work and personal interactions.

For any organisation looking to help its team build confidence, strengthen relationships, and create positive, lasting professional impressions, I would highly recommend Zarife and the Professional Presence program.

Adam Fagen National Training and Development Manager, Astris PME

Zarife facilitated a Professional Presence workshop for our team, and the feedback has been outstanding. The session went beyond presentation structure. It helped the team understand the importance of professional presence and polished communication, including etiquette in both formal and virtual settings.

From body language and tone to how we engage with different audiences, the workshop provided practical tools to present with confidence, courtesy, and credibility, whether in a team meeting, on stage, or during a webinar.

Warrane College UNSW

I was lucky enough to meet Zarife at a workshop for my children and a group of their friends, on etiquette. She was incredibly engaging, knowledgeable and somehow kept their attention for a whole session!

I went on to bring Zarife into my company, Carman's, to lead a series of workshops for the whole company and the feedback was incredible. We are often referring back to the things she taught us and I would highly recommend her range of services to others.

Carolyn Creswell Founder and CEO, Carman's Fine Foods

Your presentation was spot on and definitely had an impact on the players. Your energy and enthusiasm for the content, and the way you present it, ensured they were tuned in and receptive. I'm sure many of your points resonated and will be front of mind at their next sponsor or media appearance.

Thank you again for being so flexible and accommodating our nice early start. We look forward to welcoming you again to inspire our next crop of wide-eyed, young men!

Jacqui Hilton Player Development Manager, Richmond Football Club

I wanted to take the next step in my career but felt I was missing the executive presence and credibility needed to truly stand out.

Attending Zarife's coaching program was a turning point. I gained invaluable skills that immediately elevated my confidence and professional presence. I applied what I learned right away, and the results have been incredibly rewarding.

Jonathan Simons Lawyer, Victoria

The Communications Workshop delivered by Zarife and the Australian School of Etiquette was nothing short of exceptional. In just a few hours, participants walked away with practical, polished skills in public speaking, body language, and professional presence.

Zarife's engaging style, warmth, and expertise created an atmosphere that was both empowering and inspiring. An outstanding and truly transformative experience. We couldn't recommend it more highly!

Warrane College UNSW

I am most grateful to Zarife for preparing me for highly competitive interviews for entry onto surgical training. Zarife's coaching focused on improving my presentation skills by a variety of techniques to refine my vocal tone, pace and intonation of speech, facial expressions and body language, elimination of “umms” and “ahhs”, amongst others.

A few weeks of targeted work with Zarife transformed the impression I created in interviews and played an enormous part in my success.

Nicholas Murphy Coaching client

Zarife has transformed the way our team presents and communicates. We have worked with her for over 5 years, and her influence is now genuinely embedded in the Aria culture.

The confidence, presence, and professionalism she brings out in people is incredible, and has had a huge impact on how our team represents Aria and connects with our clients.

Chris Houston Sales Manager, Aria Property Group

Meet your Instructors

Principal & Founder

Zarife Hardy

Zarife Hardy is a globally recognised authority in professional presence and modern business etiquette.

Through dynamic and practical workshops, she equips professionals with the communication, presentation, and interpersonal skills that elevate personal impact and drive meaningful business outcomes. She works with top tier clients across legal, finance, hospitality, sport, automotive, health, and wholesale.

Before founding the Australian School of Etiquette in 2009, Zarife studied at the University of Sydney, Trinity College London, and Etiquette Outreach in New York. Her programs now run across Australia, New Zealand, the UK, and the USA, and are embedded in initiatives including the QUT Business Advantage Program and Warrane College UNSW.

A trusted voice in her field, she is a regular contributor to national media and has presented as a keynote speaker in more than a dozen countries on presence, influence, and human connection in the modern workplace.

  • Women in Business Awards, Finalist and Awardee of Merit
  • Dale Carnegie Highest Award for Achievement
  • Royal Wedding coverage, Specialist Commentator
  • Queensland Country Life Awards, Judge
  • Keynote speaker in 12 or more countries
  • ABC Radio, Channel 7 and Channel 9 contributor
  • Founder, Australian School of Etiquette, 2009
  • Program Partner, QUT Business Advantage Program
  • Program Partner, Warrane College UNSW

Kerry Maloney is a registered Psychologist, specialist Executive Coach, and human behaviour expert.

With more than 25 years of experience, Kerry drives behavioural change for corporates, teams, and individuals. She devises creative approaches to personal development, culture change, and leadership, targeting measurable performance improvement rather than abstract development.

Her work expands self awareness, leadership, and curiosity, and builds the emotional resilience behind stronger relationships at work and beyond.

Within ASOE programs, Kerry brings the psychological grounding that separates real behaviour change from surface level presentation training. It is why the work holds up under pressure rather than fading two weeks after the workshop.

  • Registered Psychologist, Psychology Board of Australia
  • Member, Australian Psychological Society
  • Member, International Society for Coaching Psychology
  • Specialist Executive Coach, 25 or more years
  • Behavioural change
  • Culture change
  • Leadership development
  • Emotional resilience
Psychologist / Executive Coach

Kerry Maloney

Upcoming Workshops

Please see below for our list of upcoming workshops throughout Australia.

Accelerated Impact (Adult Training Online

Date:Β 1stΒ July, 2026.

SOLD OUT

Accelerated Impact (Adult Training Online

Date:Β 1stΒ September, 2026.

Book Now ($297)

Accelerated Impact (Adult Training Online

Date:Β 1st November, 2026.

Book Now ($297)